Earnings season is a high-pressure time for publicly traded companies. Investor relations (IR) teams, executives, and finance departments face the challenge of delivering flawless earnings calls and webcasts to shareholders, analysts, and the investment community. With last-minute changes, technical demands, and tight deadlines, these events can be stressful. The right event partner can transform this experience into a seamless, professional process. At ViaVid, our exceptional customer service and near round-the-clock availability ensure you can focus on your message while we handle the logistics. Here’s how partnering with ViaVid reduces stress during earnings season and why our customer-first approach makes us the ideal choice.

Earnings season, occurring quarterly, is when companies report financial performance to stakeholders. Most importantly, these events are critical for building investor trust, meeting regulatory requirements, and shaping market perceptions. However, they come with significant hurdles:

• Last-Minute Changes: Presentation slides, scripts, and participant lists often change, requiring quick adjustments the day prior.

• Technical Demands: Webcasts and conference calls need reliable audio, video, and streaming to reach global audiences without issues.

• High Expectations: Investors expect professional events with clear audio, accessible replays, and accurate transcripts.

• Time Constraints: Post-event deliverables, like replays and transcripts, must be delivered quickly to meet investor and regulatory needs.

These challenges can overwhelm even seasoned IR teams. A single misstep can undermine credibility. ViaVid’s customer service, backed by our near-constant availability, ensures a stress-free experience.

At ViaVid, we know earnings events are fluid, with changes happening right up to the start. Our #1 strength—customer service—means we’re there to manage these challenges with you. Here’s how we reduce stress:

Every ViaVid earnings event comes with a dedicated reservations team, your single point of contact from planning to post-event deliverables. Unlike competitors who may rely on automated systems or shared support, our coordinators provide personalized attention, managing last-minute changes and ensuring a smooth process.

For example, if your CEO needs to join remotely at the last minute, our operator can quickly adjust the setup, test connections, and keep you informed. This hands-on support lets you focus on your presentation, not logistics.

Earnings events don’t stick to regular business hours. Scripts change late at night, and technical questions arise at odd hours. However, while we don’t quite offer 24/7 support, our team is available nearly round-the-clock, ready to handle updates or troubleshoot issues on a moment’s notice during critical periods. Whether it’s early morning or late evening, you can count on ViaVid to respond quickly.

This near-constant availability sets us apart from competitors, who may have less flexible support. Our clients know they can reach us when it matters most, reducing stress during crunch time.

Technical glitches during an earnings call can erode investor confidence. ViaVid’s in-house technology and skilled audio engineers deliver crystal-clear audio, high-quality video, and reliable streaming for global audiences. We conduct thorough pre-event testing to prevent issues before they arise.

For instance, a client recently needed to switch from an audio-only call to a presenter controlled slide webcast hours before the event?  Our team reconfigured the setup, tested it, and delivered a flawless event. As a result, this technical reliability minimizes stress and ensures a professional experience.

In some cases, a pre-recorded earnings call can be a more controlled and flexible alternative—especially when last-minute updates might cause disruptions.

Earnings season doesn’t end when the call wraps up. Investors and regulators need quick access to replays, transcripts, and attendance reports. ViaVid’s streamlined processes deliver replays often within an hour and earnings call transcripts the same day, helping IR teams stay ahead of investor expectations., thanks to our in-house transcription team, proficient in English and French. Because of this, the speed reduces the stress of meeting tight deadlines.

A mid-cap tech client recently praised our ability to provide a detailed attendance report and transcript within hours, freeing their IR team to focus on follow-up tasks. Our efficiency is a cornerstone of our customer service.

With over 20 years of experience and more than 50,000 events executed, ViaVid has a proven track record. We serve clients from small-cap firms to global enterprises, tailoring our services to each. Unlike larger competitors who may prioritize enterprise clients, we offer the same level of care to every client, ensuring a stress-free experience.

A small-cap biotech company faced a challenging Q2 earnings call. Their CFO was delayed in Europe, requiring a last-minute remote dial-in, and the IR team updated slides hours before the event to include new data. ViaVid’s team stepped in:

• Our coordinator set up a secure connection for the CFO, testing it in advance.

• Our engineers integrated the revised slides into the webcast platform seamlessly.

• Meanwhile, when a last-second script change was needed, our near round-the-clock team updated the teleprompter feed in real time.

• Post-event, we delivered a replay link within 45 minutes and a bilingual transcript by day’s end.

The result was a polished call that impressed investors, with the IR team reporting reduced stress thanks to ViaVid’s proactive support. This is the ViaVid difference.

When selecting a partner for earnings season, consider these factors:

• Responsiveness: Can they handle last-minute changes quickly?

• Personalization: Do they offer dedicated coordinators or generic support?

• Reliability: Do they have a history of flawless execution and fast deliverables?

• Flexibility: Can they adapt to your specific needs, from bilingual transcripts to global webcasts?

Therefore, ViaVid excels in these areas, making us the ideal partner for stress-free earnings events. Our customer service is our foundation, ensuring you’re never left managing alone.

Earnings season doesn’t have to be overwhelming. With ViaVid, you gain a partner committed to your success, with near round-the-clock availability and exceptional customer service. In addition, our technology, expertise, and fast deliverables ensure your earnings calls and webcasts leave a lasting impression.

Ready for a stress-free earnings season? Contact ViaVid for a demo and discover how we can support your next event. Visit www.viavid.com