FAQs

In the Live Studio, the event status at the top of the Live Studio displays as On Air. Your event is live and is
broadcast to the audience once you click Start Webcast in the Live Studio.

To prevent audio feedback, presenters don’t hear their own audio in the Live Studio by default. To preview what
the audience hears before going live, in the Broadcast Controls panel, on the video player, click Listen to
Presenter Audio. When finished, click Stop Listening to Audio.

We don’t recommend listening to the presenter audio when the event is live.

The event info bar at the top of the Live Studio shows how many presenters and attendees are in the event. To
view the list of attendees, at the right of the event info bar, click Details.

Yes. Moderators and presenters can view a log of presenter actions during the event and moderators can also
view the activity log after the event ends. The log includes the date and time, presenter name, action, and
element that the action was performed on.
To view the activity log during the event, in the Live Studio, in the event info bar, click Activity. To view the log
after the event ends, edit the event and on the Event Summary tab under Live Event Activity, click View Activity
Log.

When attendees join an event that reached maximum capacity, a message displays that says: “The event you are
attempting to view has reached its maximum capacity. Please try again later.”
All events allow for unlimited registration and include a 10% buffer above the scheduled audience size. For
example, if an event is scheduled for 1,000 viewers, 1,100 viewers can attend the event.

Before the event starts, the audience sees a welcome message that tells them the event hasn’t started yet and
the video player plays music and also displays a message that tells them the event hasn’t started yet. The
audience can ask questions but does not see any event content until the event is live.

Use the Presenter Discussion in the lower left corner of the Live Studio. Type a message into the box provided
and click Submit. A chat log will appear above.

The slides will sync with the audio from the operator assisted call. The person managing the PowerPoint slides
will dial into the operator assisted speaker line and turn slides. Be sure to mute the webcast audio while
turning slides.

For webcasts provided by ViaVid, the Q&A queue is displayed at the bottom of the Live Studio (for moderators
and presenters) or in a separate window (for guest admins who are managing Q&A only). The Q&A queue
refreshes automatically as questions are submitted and answered.

In the Q&A queue, click the New Questions tab if it isn’t selected. Next to the question you want to answer,
click Answer and type your response. Then, select whether you want to send the answer only to the person who
asked the question or post the answer publicly. You also have the option of verbally responding to the
questions. Please state the question first as it is sent privately through the platform.
 
If you have an operator managing the conference call portion of your event, the operator will only have access
to questions submitted by phone. The operator will not have access to the webcast questions.