FAQs

For those that must connect near the start time we offer the CallMe solution. This allows participants the ability to enter a call bypassing the Operators. With this function the bridge dials out to individual participants after they click on the CallMe link. This feature is available for all calls on our primary bridge and allows participants to be dialed out to, by clicking a link on their computer and being placed directly into the call. Participant information is captured on entry and appears in the online view for and is available on the final participant list. This service is optional only and is not required to be distributed in your press release. Your webcast link is completely separate and is not related to CallMe.

Demos or dry runs can be requested by contacting booking@viavid.com or included in your scheduling request. Please provide the service(s) required and any specific items you would like to cover.

Call 1-888-562-0262 and select option 5.

Participant lists will be provided by close of business Pacific Time on the day of your live call. For URGENT participant list requests, please call 1-888-562-0262 option 1.

Please immediately notify booking@viavid.com to report issues experienced. We will start the research right away and provide a response as soon as available, typically within 3-5 business days.

Please see your pre-record confirmation for details on specific approval time noted at the bottom. If there isn’t one noted, please approve by 8 pm ET the day prior to your live call.

Same day pre-record sessions or edits to pre-recorded files are not allowed due to the challenge with aligning resources prior to the call. We are not able to guarantee the recording will be available by call start time.

Yes. Test your system at least 48 hours before the event scheduled start time with the same devices and network you plan to use during the Live event. Click here to run the system test run the system test.

Yes. You can preview the event window as your audience will see it or enter the Live Studio before the event and preview the slides and other content you plan to present. Follow the link that you received from your webcast confirmation, and you will see:

• View Event to complete the registration and see the event window as an attendee will.
• Launch Live Studio to review slides, overlay videos, surveys, and other content.If you’re a presenter, sign-in to the Guest Admin site and click:
• Audience Webcast Link for the attendee view.
• Live Presenter Studio to review slides and other content.

To prevent audio feedback, presenters don’t hear their own audio in the Live Studio by default. To preview what the audience hears before going live, in the Broadcast Controls panel, on the video player, click Listen to Presenter Audio. When finished, click Stop Listening to Audio.

We don’t recommend listening to the presenter audio when the event is live.

The event info bar at the top of the Live Studio shows how many presenters and attendees are in the event. To view the list of attendees, at the right of the event info bar, click Details.

Yes. Moderators and presenters can view a log of presenter actions during the event and moderators can also view the activity log after the event ends. The log includes the date and time, presenter name, action, and element that the action was performed on.
To view the activity log during the event, in the Live Studio, in the event info bar, click Activity. To view the log after the event ends, edit the event and on the Event Summary tab under Live Event Activity, click View Activity Log.

When attendees join an event that reached maximum capacity, a message displays that says: “The event you are attempting to view has reached its maximum capacity. Please try again later.” All events allow for unlimited registration and include a 10% buffer above the scheduled audience size. For example, if an event is scheduled for 1,000 viewers, 1,100 viewers can attend the event.

Before the event starts, the audience sees a welcome message that tells them the event hasn’t started yet and the video player plays music and also displays a message that tells them the event hasn’t started yet. The audience can ask questions but does not see any event content until the event is live.

Use the Presenter Discussion in the lower left corner of the Live Studio. Type a message into the box provided and click Submit. A chat log will appear above.

The slides will sync with the audio from the operator assisted call. The person managing the PowerPoint slides will dial into the operator assisted speaker line and turn slides. Be sure to mute the webcast audio while turning slides.

For webcasts provided by ViaVid, the Q&A queue is displayed at the bottom of the Live Studio (for moderators and presenters) or in a separate window (for guest admins who are managing Q&A only). The Q&A queue refreshes automatically as questions are submitted and answered.

In the Q&A queue, click the New Questions tab if it isn’t selected. Next to the question you want to answer, click Answer and type your response. Then, select whether you want to send the answer only to the person who asked the question or post the answer publicly. You also have the option of verbally responding to the questions. Please state the question first as it is sent privately through the platform.
 
If you have an operator managing the conference call portion of your event, the operator will only have access to questions submitted by phone. The operator will not have access to the webcast questions.

Registrant lines are highlighted in blue when the same email address was used to view the event in multiple, overlapping sessions. Usually, this is because the attendee was watching the event on multiple devices, or the same email address was used by multiple attendees to view the event.

The webcast replay link is available for 12 months from the event. You can log in anytime to view or download a report of who has viewed the on demand event.

Please send a request to booking@viavid.com should you wish to purchase an MP4 of the event to make the content available for longer than 12 months. You can post the file on your website once the webcast expires.

You will no longer receive the reporting on who has viewed the report but can make the content available to viewers after the expiration date.

The USF is collected for the Universal Service Fund (USF), which is operated by the Federal Communications Commission (FCC). The fund subsidizes telecommunication services in the US for low-income households, high-cost areas, schools, libraries and rural health care facilities. All telecommunication providers operating in the US are required to contribute to the USF. The contribution factor is set by the FCC and changes quarterly. USF applies to your conference call minutes. It does not apply to conference replay minutes, webcasting, transcription services, etc. Additional information can be found on the FCC website: https://www.fcc.gov